SHIPPING INFORMATION

KVRT STVFF offers free standard shipping within the European Union and United Kingdom on orders above 50 EUR and free express shipping to the rest of the world on orders above 150 EUR. Please note that free shipping is applied at checkout.

EUROPEAN UNION
AND UNITED KINGDOM
UPS Standard (2-4 working days) 5 EUR
On orders above 50 EUR Free
UPS Express Saver (1-3 working days) 15 EUR

REST
UPS Express Saver (2-3 working days) 15 EUR
On orders above 150 EUR Free


While we always aim to ship our products as quickly and efficiently as possible, delivery times are provided as guidelines. Orders are usually dispatched within a maximum of 2 working days. Please note that dispatch times may increase during high-demand periods. All orders are shipped with UPS and require a signature upon delivery. We are unable to deliver to post office boxes — those orders will be canceled.



PRE-ORDERS

Payment conditions: You will be charged the full price of the products at the time of placing the pre-order.

Mixed order consisting of currently available and pre-order items: The products will be dispatched at two different times, but you will be charged only once for the shipping fees.

Order consisting of pre-order items with different delivery dates: The products will be shipped together on the latest estimated delivery date. In any case, you will receive a confirmation email as soon as the package is shipped.



ORDER STATUS

You will receive an email from us with a tracking number to check the whereabouts of your order as soon as your order is shipped. All orders are fully traceable at our website. To see where your order is and to get the latest shipping status, sign in to your account.
TAXES AND DUTIES

EU countries and the UK: Shipments to EU countries and the UK follow the DDP (Delivery Duty Paid) agreement, meaning that taxes and duties are included in the final price.

Rest of countries: Shipments to the rest of countries follow the DDU (Delivery Duty Unpaid) agreement, meaning that the product prices displayed do not include taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. If you want to estimate the tax you will need to pay, please contact your local customs office.



Payment types and security

We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Please note that, if you pay through your PayPal account, your order will be shipped to the address registered in that account.

It’s important for us that our customers feel safe when ordering our products. That’s why we use Security Socket Layer (SSL) technology, which is one of the most secure systems for online orders. It protects any sensitive information such as your name, personal ID number, and credit card details.



FIRST-TIME ORDER POLICY

For security purposes, KVRT STVFF reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays to your first order, please make sure that the shipping address you provide matches the billing address of your credit/debit card.



DELIVERY FAILURE

If UPS cannot deliver in the delivery address provided, the order will be sent to the closest ups access point. An email with this information will be sent to the email address provided by you when purchasing the order. If you do not provide an email address, you will need to proactively check the status of the delivery. Alternatively, UPS might instead attemp to deliver at least once more.

In the event that it is impossible to deliver and if the product must be returned to KVRT STVFF by the carrier, KVRT STVFF will not make any new delivery. In such case, we will be authorised to charge you the transportation cost arising from the return shipping.