We invite you to review the general conditions of sale that apply to all orders through our website. Any order placed on our website shall imply express acceptance of the conditions of sale and the legal notice.

1. PRELIMINARY ARRANGEMENTS

These conditions of sale and the legal notice apply to all orders of KVRT STVFF S.L. processed through kvrtstvff.com (hereinafter referred to as the "website"). 

By placing an order, you declare to us that you are 18 years or older and that you have the legal capacity to enter into agreements. orders may only be placed for personal use and not for resale. KVRT STVFF reserves the right to not accept your order if we are in a dispute for a previous order, or if KVRT STVFF reasonably considers that you have infringed these terms and conditions of sale or you have been engaged in a fraudulent activity, or any other legitimate reason.

KVRT STVFF can update these conditions of sale and the legal notice at any time.


1.1. Obligations of the user

As a user you are obliged to provide us with all the necessary information to access and use the services of the website. these must be true and current and you agree that we may use them to contact you if necessary. If you do not provide us with all the necessary information, we will not be able to process your order. We will not be responsible in any case for possible delays or failures in delivery as a result of error or omission of these data. As a user, you must make proper use of the services included in the website, always in accordance with the legal system, and you will not carry out any activity that hinders or interferes with its operation.

1. 2. Security measures

We ensure that your personal information is kept secure at all times. However, you agree that no data transmission over the internet can be guaranteed to be secure from access by unauthorized recipients and that we cannot be held liable for any failure in security unless this is due to our negligence. You must also take the necessary security measures, both personal and material, to maintain the confidentiality of your user name and password and to notify us immediately if your user name and password is lost, misplaced, stolen or unlawfully accessed, or if it becomes known to a third party.

2. CONDITIONS APPLICABLE TO ORDERS

2. 1. Order process

As a customer, you must select the product that you would like to order. Clicking on it will give you access to all the detailed information offered by the website. From there you will be able to add the article to your cart. You must complete the identification form made available and provide all the information requested.

2. 2. Availability

All orders are subject to availability. Please note that products in your cart are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email.

After submitting your order, we will send you an order confirmation email with your order number, details of the product or products you have ordered from us, your payment details and delivery details. Please note that the confirmation email is an acknowledgement that we have received your order and is not an acceptance of the order.

Please note that KVRT STVFF does not guarantee that all products presented on the website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by email. If we already have received payment for such product, we will refund you the amount of the purchase of that product.


2. 3. Order confirmation and cancellation

Before you complete your order on the website, you can review all the details associated with your order and you can correct what you think is necessary. You will not be able to modify or cancel the order after confirmation. Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose to not accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation email will be sent to the email address provided by you with all relevant information about your order. The shipping confirmation is our acceptance of your order.

2. 4. Colors

Please note that due to the color settings of your device, the colors of the products shown in the pictures on the website can differ somewhat from their actual colors. KVRT STVFF cannot be held responsible for any such discrepancy.

2. 5. Currency, tax and price

In accordance with current legislation, all orders from our website will be subject to value added tax. The applicable rate will be the one legally in force at the time. All prices are shown in euros, US dollars and pounds and must be considered as the final price that you will need to pay.

Delivery to non-eu countries can incur additional custom duties and value added taxes (vat), which are not included in the price and shipping costs listed on our website. We are not responsible for covering these expenses.

2. 6. Payment methods and security

You must pay your order immediately after its confirmation. Orders will only be placed when the payment has been completed and verified. Payment must be made by credit / debit cards (Visa, Mastercard, American Express), Paypal, Apple Pay, or Google Pay. The amount of the order will be charged to your card, so you must indicate the number, the expiration date and the security code cw2 (on the back of your card). If your card is secured, you will be asked for the relevant security codes. These data will not be stored or manipulated by us, but will be directly registered in the payment gateway of the corresponding financial institution. For greater security, we will use a secure electronic commerce authentication service, a system established by Visa / Mastercard / Eurocard, by which the customer is authenticated before their issuing bank and the commerce is authenticated before their acquiring bank. The charge will be made in real time through this payment gateway. In case the charge cannot be finally carried out (for whatever reason), the order will be automatically canceled.

2. 7. Deliveries: types, periods and problems

Delivery may be made to the address of your choice. We are unable to deliver to post office boxes those orders will be canceled. Home delivery of orders will be made by UPS within usual working hours. You can check the estimated delivery time of your order in our shipping page. This period may be increased in periods of sales, christmas campaigns or in case of customs formalities or other circumstances arising from (for information only) geographical distance, weather conditions, wars, strikes, any form of government intervention, failures of our suppliers, etc., as well as any other reasons attributable to UPS, the company responsible for product delivery. we are not responsible for any delays that may occur for any of the above reasons. If, at the time of delivery, the packaging of the order is damaged, you must open the package in the presence of ups to check the condition of the items. If damage is observed, you must detail it on the delivery note and contact us. We will repair or replace at no cost to you all those items that have been damaged or lost during transport, provided that you notify us as soon as possible. Once the order has been delivered, it will become your property and therefore all damages that may occur will be your responsibility.

2. 8. Delivery failure

If UPS cannot deliver in the delivery address provided, UPS might alternatively attempt to deliver at least once more or the order will be sent to the closest UPS Access Point. An email with this information will be sent to the email address you provide when purchasing the order. If you do not provide an email address, you will need to proactively check the status of the delivery. You can do so in the ups website or by signing into your account in our site.

If, for reasons not attributable to us, your parcel is not delivered within 15 days since the parcel is available for delivery, we will understand that you want to cancel the agreement, which will therefore be automatically terminated. Following said termination, we will refund you the price you paid for those products once we've received the return package and in any event within a maximum of 30 days from the date in which we deem the agreement to be terminated. In such case, we will be authorized to charge you all costs arising from the whole shipping process, even if the first shipping had initially been free of charge for you.


2. 9. Return, exchange and refund policy

Right of withdrawal: you will have a maximum period of 14 calendar days from the reception of the product to communicate total or partial withdrawal from the purchase of the product with the exception of underwear and socks (because of hygiene reasons, no refunds or exchanges are applicable to underwear and socks under any circumstances. please contact us before purchasing any items if you have any questions, at customercare@kvrtstvff.com). 

The return made within this period will not involve any penalty. however, you must assume the shipping costs. You must send the item/s in the original packaging in which they were delivered by UPS. Once we have received the returned items, we will verify that they match the return slip and that they are in perfect condition, in their original packaging and without any signs of having been used. If the verification of the state of the order is satisfactory, we will proceed to reimburse you the money that you would have paid in its moment in the same payment method from which you made the payment, in the maximum term of a month. Otherwise, we will contact you to send you the item again (the transport costs associated with this new shipment will be your responsibility).

KVRT ARCHIVE - SELECTED ITEMS ARE FINAL SALE. No exchanges or returns will be accepted under any circumstances.


KVRT STVFF can adjust any prices at any moment based on fashion trends, inventory and business operations. The price difference for all orders placed before any price changes, promotions or sale cannot be refunded or credited in a code.

2. 10. Quality Guarantee

The guarantee period does not include deficiencies caused by negligence, beatings, misuse or improper handling, etc., or materials that are worn by use. when the use of the guarantee is justified, you will be offered an alternative solution, in the terms legally established. KVRT STVFF will make changes or returns whenever prior notice is given to our customer service department within 7 days. You can do this by sending us an email to customercare@kvrtstvff.com indicating the relevant order number with “quality guarantee” as the subject line of the email. We will then indicate how you can act for the return of the article. the item to be returned must be correctly packaged for return. The packaging must be in perfect condition and retain all its original accessories in order to be returned.

3. MODIFICATION OF THE GENERAL CONDITIONS OF SALE

KVRT STVFF S.L. reserves the right to modify the general conditions of sale without prior notice, and may change, delete or add both content and services provided through it and the way in which these appear presented or located on its servers. You must accept these changes each time you make a purchase through the website. In the event that some of the terms of the general conditions of sale are declared illegal or unenforceable by a court decision, the other provisions will remain in force.

4. APPLICABLE LAW AND JURISDICTION

This site is located and operated in spain. all matters relating to this site are governed by the laws of spain and are subject to the jurisdiction of the competent courts of spain. The principles of conflict of laws do not apply. In those cases where you are not a consumer or user, or are domiciled outside of spain, you will submit to the national courts and tribunals, expressly renouncing any other jurisdiction that may correspond to you. If you decide to use or consult this site outside of spain, you must bear in mind that you do so on your own initiative, and that you are responsible for compliance with the relevant laws. This contract will come into force and will be fully effective from the moment you accept it.

This contract, and therefore the general conditions that it incorporates, together with the annexes (if any), in addition to being read on this website, may be stored, archived and reproduced by the usual electronic or computer means.